COVID-19 – O2 UK Use of zero-rate data on help websites


Customers of mobile operator O2 may be happy to know that they have zero-rate access to major websites that provide financial, health, emotional and other advice during the COVID-19 (Coronavirus) crisis, which means that their access via mobile broadband will not count towards your data allowance.

At the time of writing, this measure had so far been introduced to support a total of 22 organizations, including Citizens Advice, Samaritans, Mind and ChildLine, among others (see below for a full list). All of them were whitelisted for the duration of the pandemic and are in addition to the NHS websites and calls to 111, which are already free (social assistance lines starting with the prefix 08 are also free).

The change, which will remain in effect for the duration of the COVID-19 crisis, applies to all of O2’s 3G, 4G and 5G mobile networks, for O2 Pay Monthly, Pay & Go and their SME customers ( companies).

O2 CEO Mark Evans said:

Our customers are the most important thing to us, and we want to make sure they have the support they need throughout this difficult time. This is why, following our announcement of zero-rated NHS websites last week, we are ensuring that our customers can also access additional websites providing financial advice, health and emotional counseling and support. without using any data allocation for the duration of COVID. -19 crisis.. ”

The complete list of zero-rated sites includes:

Advice to citizens:

Financial advice:

Mental health / emotional support:

Support for the elderly:
https: //
https: //

Support for young people:

Health support:

Support for people with disabilities:

Bereavement support:

UPDATE 1:53 p.m.

Just to confirm that zero O2 rate on an HTTP / SSL domain basis only, which means that any third party content that can be extracted to a website when rendered will still consume your data allowance. Most websites extract remote content via remote CDNs, JQuery, advertising, etc. It can all add up, but most web browsers tend to cache these resources after the first load.


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